EMPLOYEES' AWARENESS OF KNOWLEDGE MANAGEMENT IN PUBLIC UNIVERSITY LIBRARIES IN THE TECHNOLOGICAL ERA: A MIXED METHOD

Abstract

This research study delves into the depth of awareness concerning knowledge management (KM) among the workforce in public university libraries, particularly within the context of the technologically driven era. Academic libraries, along with institutions of higher education, find themselves at the crossroads of a paradigm shift characterized by postmodern principles, evolving teaching methodologies, an expanding knowledge landscape, and the incorporation of blockchain technology. In this transformative landscape, the significance of KM is amplified. The impact of the COVID-19 pandemic has further accelerated the urgency of proficient knowledge management to align with the evolving dynamics of library services. Despite the acknowledged importance of KM in libraries, a noticeable gap exists in the understanding and awareness levels among library personnel. To address this knowledge gap, this study employs a mixed-methods approach to delve into the realm of KM awareness, encompassing the associated skills and technologies, within the realm of public university libraries. The outcomes of this research serves as a guiding beacon for the development of strategies aimed at enhancing knowledge management practices within academic libraries.