IMPACT OF SERVANT LEADERSHIP ON ORGANIZATIONAL PERFORMANCE: A CASE OF TELECOME SECTOR

Abstract

**Abstract**

This study examines the impact of servant leadership on organizational performance within the telecom sector. Servant leadership, characterized by a leader's focus on serving the needs of employees and fostering a supportive work environment, is increasingly seen as a factor that can drive enhanced employee satisfaction, engagement, and overall productivity. The study explores the relationship between servant leadership practices—such as empowerment, ethical behavior, and community building—and key organizational performance metrics, including employee retention, customer satisfaction, and profitability. Data was collected from telecom organizations and analyzed to determine how servant leadership influences team cohesion, motivation, and operational efficiency. Findings suggest a positive correlation between servant leadership and improved organizational outcomes, highlighting the potential of this leadership style as a strategy for gaining competitive advantage in the dynamic telecom industry. The study contributes to the growing body of literature on leadership styles and organizational performance, offering practical insights for leaders in the telecom sector aiming to enhance their companies' performance through servant leadership practices.