IMPACT OF COMPULSORY CITIZENSHIP BEHAVIOR ON EMPLOYEE SILENCE MEDIATING ROLE OF PSYCHOLOGICAL DISTRESS AND MODERATING ROLE OF ORGANIZATIONAL IDENTIFICATION

Abstract

Stressors at work have been found to have a significant impact on employee silence. However, little is known about how and when stress produced by involuntary citizenship conduct [i.e., compulsory citizenship behavior (CCB)] affects employee silence. To close this gap in knowledge, the current work first designs a moderated mediation model to analyze the CCB–employee silence correlation,
as well as the underlying mechanism and context of this relationship. Using conservation of resources theory and social identity theory, we first investigated the psychological mechanism underlying the relationship between CCB and employee silence as a critical workplace deviant behavior, developing a moderated mediation model in which CCB predicted subordinates' silence behavior through psychological distress, with organizational identification. Results from data collected from various hospital employees support the hypothesized model. Analysis was done using SPSS software. Organizational identity diminished the connection between CCB and psychological distress, and organizational identification weakened the indirect effect of CCB on employee silence via emotional weariness. Several possibilities for future research are covered, as well as related studies, ramifications, and several avenues for future research. Abbreviations: CCB: Compulsory citizenship behavior, OS: Organizational silence, OI: Organizational identification, ES: Employee silence, PD: Psychological distress, OCB: Organizational Citizenship Behavio